![]() ![]() 02:50:39.6818 INFO Servers update requested 01:50:39.5319 INFO Servers update requested 00:50:39.4090 INFO Servers update requested In C:\Users\\AppData\Local\ProtonVPN\logs\* 15:57:42.7141 DEBUG Session changed to SessionLogon 15:57:36.3317 DEBUG No previous crashes found 15:57:36.2617 INFO Initializing error reporter 15:57:36.2437 INFO = Booting ProtonVPN Service version: 1.3.2.0 os: Microsoft Windows NT Service Pack 1 64 bit = 15:57:00.1661 DEBUG Session changed to SessionLogoff The latest log filein “C:\ProgramData\ProtonVPN\logs\*”: Then ProtonVPN start, a error message occurs: I restart my computer yesterday and it was several weeks since last. System-wide proxy settings can be disabled in Windows by going to Start → Settings → Network & Internet → Proxy → Manual proxy setup → Use a proxy and toggling the switch Off (Windows 10), or clicking Edita nd toggling the Use a proxy switch Off (Windows 11). A proxy or firewall is interfering with the VPN connection If the connection works when your antivirus software is removed or disabled, try adjusting its settings or adding an exclusion for the Proton VPN app. Temporarily disable or remove your virus software to help identify the problem. ![]() Your antivirus software is interfering with the VPN connectionĪntivirus software may incorrectly interpret the connection to our VPN server as suspicious. ![]() If the issue lies with your ISP then you can wait to see if it resolves itself (maintenance is completed, the technical issue is fixed, etc.) or you can contact your ISP. You can identify if the problem lies with your ISP by connecting over a different network (for example, using your phone as a mobile hotspot rather than WiFi). This may be due to maintenance being performed in your area, poor reception (if using a mobile connection), a technical problem, or a problem with your account. There is a problem with your internet service provider (ISP) Restarting your PC can also fix many connection problems. If that fails, try resetting your router (turn it off, wait at least 10 seconds, then turn it on again). There is a problem with your WiFi connection ![]()
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